Our Support Services

What we do

We provide a calm and caring approach to NDIS services across Victoria. Whether you need help at home, in the community or with daily routines, we’re here to make things easier

Disabled woman in wheelchair shaking hands with support worker
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An inclusive, welcoming space

Find the right support services for you

Choosing the right NDIS services can feel overwhelming, but we’re here to make it simple. At Gentle Touch Support Services, we take the time to understand what’s important to you — your goals, your routine, your comfort — and build support around that. 

You’ll never feel rushed or treated like a number. Instead, you’ll have a team who listens, responds, and supports you in a way that works for your life. Whether you need day-to-day assistance or more complex care, we’ll help you feel confident in the support you’re receiving, with friendly faces and familiar routines that you can rely on.

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Supported Independent Living

Our Supported Independent Living service gives you the chance to live with greater independence in a home that feels safe and supportive. Whether you’re living on your own or sharing with others, we offer tailored support with daily routines, personal care, and household tasks. 

You’ll have consistent staff who take the time to understand your needs, preferences, and goals — helping you feel more confident and at ease in your space.

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Community Nursing Care

We provide in-home nursing care delivered by qualified and compassionate Registered Nurses. From wound care and catheter management to PEG feeding and medication support, we help you manage your health safely and with confidence. 

Our team brings clinical knowledge and a gentle approach to every visit — making sure your care feels professional without being overwhelming, and always adapted to your wider support needs under the NDIS.

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Assistance with Daily Activities

From getting ready in the morning to preparing meals or managing your daily schedule, we support you with the everyday things that matter most. 

This service includes help with personal care, mobility, grooming, and household tasks. We focus on consistency and comfort — working with you at your pace, and always making sure our support feels natural, respectful, and tailored to how you like things done.

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High Intensity Daily Activities

For participants with complex care needs, we provide safe, skilled support with high intensity tasks like bowel care, seizure management, PEG feeding, and catheter care. 

Our team is fully trained and works under clinical supervision, bringing calm, professional care into your daily routine. We approach every task with attention, patience, and a strong focus on dignity — giving you the peace of mind you deserve.

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Household Tasks

A well-kept home makes daily life feel more settled. We assist with tasks like cleaning, laundry, washing dishes, changing bed linen, and keeping your space tidy. 

Our support is practical and respectful — we’ll work alongside you or take care of the tasks on your behalf, depending on what suits you best. It’s all about helping you feel comfortable and confident in your home environment.

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Support Coordination

Understanding and managing your NDIS plan doesn’t have to feel complicated. Our Support Coordination service helps you navigate your funding, find the right providers, and make informed choices about your care. 

We’ll support you to stay organised, build a strong support team, and feel confident in the decisions you’re making — with clear communication and regular check-ins every step of the way.

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Development of Life Skills

We support you to build everyday skills that make life more manageable and rewarding — like cooking, using public transport, budgeting, or managing your time. 

This service is shaped around your goals, with hands-on, practical support that helps build confidence. Whether you’re working towards independence or just want to feel more in control of your routine, we’re here to help you grow at your own pace.

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Community & Innovative Community Participation

We support you to stay connected to your community in ways that feel enjoyable, comfortable, and meaningful. This might include attending social activities, appointments, local events, or simply spending time outdoors. 

We can also help you explore new experiences — from interest-based programs to creative or skill-building activities tailored to you. Our team plans around your preferences and goals, offering friendly, consistent support.

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Assistance with Travel & Transport

Getting to the places you need to be — appointments, activities, shops or social visits — is much easier with the right support. We offer reliable and comfortable transport services that fit into your daily schedule. 

Our team supports you throughout the journey, helping you feel confident and relaxed along the way. It’s one less thing to worry about — and a simple way to stay mobile and involved.

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Our approach

Care as unique as you are

No two lives look the same — so we never take a one-size-fits-all approach to care. At Gentle Touch Support Services, we get to know you first. What you like. What you need. What helps you feel comfortable. Then we shape our support around that. 

Whether you need help every day or just now and then, we’re here with calm, reliable support that fits around you — not the other way around. Our focus is on building genuine relationships, listening closely, and creating consistency, so your experience with us feels natural and easy. That’s the Gentle Touch difference.

Speak with us

Get in touch today

Ready for disability support that actually feels supportive? Let’s chat — we’d love to get to know you and see how we can help in a way that feels right for you.